Bath and Body Works
The Bath and Body Works site is worthless. I was trying to find out if they had a shea butter lotion as a gift for my girlfriend Karen to replace the stuff she's running out of.
On the home page, my navigation choices are "Home", "The Solution Center", whatever that means, "New This Season", which is obviously wrong, "FAQ", "Locator", and some sign-me-up-for-spam thing. All use tiny fonts done as graphics, so they can't be resized.
I want a "Products" link! How about a "Our Stuff" link if that's not hip enough?
It stays just as bad. They have three columns. The middle column has a big picture and a list of products under it. This layout implies you can look at individual products, but you can't. [Update 03/12/2004 - I foolishly did not get a screen shot, so now of course the link is broken, and has been removed.]
There's no site map, so I get the nagging feeling what I want is there, but I can't find it. My theory is that the package has changed but the scent is the same, but I can't know for sure.
Eventually, through the random thrashing method, I find a shea butter page, but it says nothing about what scent it has. If I hate the scent, I won't want to keep smelling it.
Finally, I gave up and went to the store. Sure enough, the same stuff is now in that blue bottle and it has the same scent.